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How to Fix Common TikFinity Problems

  • Writer: Harry
    Harry
  • Dec 28, 2024
  • 3 min read

If youā€™ve been experiencing issues with TikFinity, donā€™t worryā€”youā€™re not alone. Many streamers run into problems, but most of them have straightforward solutions. This guide will walk you through the common fixes step by step. šŸŒšŸšØšŸ› ļø



Start with TikTok.com šŸ”šŸ›”ļøšŸŽ‰


  1. Ensure Youā€™re Logged into the Correct AccountĀ šŸŒšŸ”‘šŸ”Ž

    • Visit TikTok.comĀ and click on ProfileĀ on the left-hand side.

    • Double-check that the account displayed at the top is the one you intend to use. If not, log in to the correct account.


  2. Mac vs. Windows UsersĀ šŸšŸ’»šŸŽØ

    • Mac Users:Ā Itā€™s recommended to use the TikFinity website.

    • Windows Users:Ā Download the TikFinity desktop app for more features and stability. You can find the download link on TikFinityā€™s setup page or use this link: TikFinity Desktop App.


TikFinity Setup Page šŸ”„šŸ“–šŸ”‘


  1. Check Your Account DetailsĀ šŸ”šŸ šŸŒ

    • Navigate to SetupĀ > AccountĀ in TikFinity.

    • Ensure youā€™re logged into the correct TikTok account. Mistakenly logging into a secondary account is a common issue.


  2. Verify Your UsernameĀ šŸ”ŽšŸ‘¤šŸ”‘

    • Your username must match exactly. Copy it from TikTok.com (without the @ symbol) and paste it into TikFinity. Ensure there are no unnecessary spaces or typos.


  3. Connecting TikFinity to TikTok LIVEĀ šŸ”„šŸšØšŸ“ŗ

    • You donā€™t need to press the ā€œConnect to TikTok LIVEā€ button before going live. TikFinity will automatically connect a few seconds after your stream starts.


Troubleshooting Audio Issues šŸŽµšŸ”„šŸ”Š


Ensure Desktop Audio is Configured Correctly:Ā šŸŽ¤šŸ”ŠšŸŽ§

  • For TikTok LIVE Studio:

    • Go to the volume mixer under audio settings.

    • Select your headset or desired audio device.

  • For OBS or Streamlabs:

    • Open SettingsĀ > AudioĀ and set your headset as the desktop audio device.

  • Test your audio by playing a sound alert in TikFinity. Your viewers should hear it if your desktop audio is configured properly. šŸ“¢šŸŒšŸŽ¤



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Actions and Events Page šŸŽ©šŸ”„šŸ”Š


  1. Assign Screens to AlertsĀ šŸ”¢šŸŽ®šŸ”„

    • Each alert (e.g., likes, followers) must be assigned to a screen in TikTok LIVE Studio, OBS, or Streamlabs. By default, most users keep everything on Screen 1.


  2. Add Screens to Your Streaming SoftwareĀ šŸŽ„šŸ”„šŸŒ

    • In TikTok LIVE Studio:

      • Click Add Source, paste your TikFinity screen link, and set a custom resolution if needed.

    • In OBS or Streamlabs:

      • Add a Browser Source, name it, and paste the link.


  3. Simulate AlertsĀ šŸš€šŸ”„šŸ””

    • Use the simulate buttons in TikFinity to test your alerts and adjust their placement or size in your streaming software.


  4. Repeat with Gift CombosĀ šŸŽšŸ”„šŸŽ©

    • To control how many times alerts play for multiple gifts:

      • Edit the action (e.g., New Gift), scroll to ā€œRepeat with Gift Combos,ā€ and tick or untick the box depending on your preference.


Resetting Points and Goals šŸ› ļøšŸ”„šŸŽ®


  • To reset your database or points: šŸ“ˆšŸ”„šŸ”‘

    • Go to SetupĀ > Reset Points, and select the criteria for deletion.

  • Goal overlays reset automatically when you go live. For custom goals, close and reopen TikFinity. šŸŽ®šŸ”„šŸƒˆ


TikTok Subscriber Alerts šŸ“¢šŸ”„šŸ””


Subscriber alerts may occasionally be inaccurate due to TikTok not sending proper data to TikFinity. For example: šŸ“ˆšŸŒšŸ› ļø

  • Duplicate alerts for the same subscriber.

  • Inability to distinguish between gifted subscriptions and regular subscriptions.

Unfortunately, these limitations are due to TikTokā€™s API and are beyond TikFinityā€™s control. šŸŒšŸš«šŸ”„


Final Tips for TikTok LIVE Studio šŸ”§šŸ”„šŸ””


  1. Unlock any sources you want to adjust in TikTok LIVE Studio. šŸ”§šŸ”šŸŽ„

  2. Simulate alerts in TikFinity to test their functionality. šŸ””šŸŽ®šŸ“¢

  3. If youā€™re experiencing persistent issues: šŸš«šŸ”„šŸ”§

    • Try restarting TikTok LIVE Studio or reinstalling it.

    • Ensure your graphics card drivers are up to date.

    • Alternatively, consider using OBS with TikTok LIVE Studioā€™s virtual camera or stream key. šŸŒšŸ’ŖšŸ› ļø


For additional help with song requests, check out this Song Requests Guide. šŸŽµšŸ”„šŸŽ§

By following these steps, you should be able to resolve most TikFinity-related problems. Happy streaming! šŸŽ‰šŸ”„šŸŽ®


Thanks for reading!


Harry


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